Privacy Policy

Last Updated: 25th June 2024

Welcome to Little Aliens! By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

1. Introduction

Little Aliens ("we," "our," "us") operates a small aquarium and fish shop providing various products and services related to aquatic pets. These Terms of Service ("Terms") govern your use of our website, products, and services (collectively, "Services").

2. Eligibility

By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are under 18, you may use our Services only with the involvement of a parent or guardian.

3. Services

3.1 Products and Availability

We offer a variety of aquatic products, including fish, tanks, accessories, and maintenance supplies. Product availability is subject to change without notice. We reserve the right to limit the quantity of products we supply and to refuse service to any customer at our discretion.

3.2 Accuracy of Information

We strive to provide accurate and up-to-date information on our website and in our store. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

4. Orders and Payments

4.1 Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order at any time after receipt.

4.2 Payment

We accept various forms of payment, including credit/debit cards and cash. All payments must be made in full before we ship any products or provide any services. If your payment method fails, we reserve the right to cancel your order.

4.3 Pricing

All prices are subject to change without notice. We are not responsible for typographical errors or inaccuracies in our pricing. If a pricing error is discovered, we will contact you with the correct price and give you the option to either proceed with your order at the correct price or cancel your order.

5. Shipping and Delivery

5.1 Shipping Policy

We offer shipping for certain products. Shipping costs and delivery times will vary based on your location and the products ordered. We are not responsible for delays caused by shipping carriers or other circumstances beyond our control.

5.2 Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

6. Returns and Refunds

6.1 Return Policy

We accept returns of certain products within 30 days of purchase, provided the items are in their original condition and packaging. Live animals, custom orders, and sale items are non-returnable. To initiate a return, please contact us with your order details.

6.2 Refunds

Refunds will be issued to the original payment method within 10 business days of receiving the returned item. Shipping and handling fees are non-refundable.

7. Maintenance Services

We offer aquarium maintenance services, including setup, cleaning, and water testing, etc. These services are provided based on availability and scheduling. We are not liable for any damage or loss resulting from the use of our maintenance services, except in cases of gross negligence or wilful misconduct.

8. User Conduct

You agree to use our Services in accordance with all applicable laws and regulations. You must not:

• Use our Services for any unlawful or fraudulent purposes.
• Interfere with or disrupt the operation of our Services.
• Post or transmit any harmful, threatening, or obscene material.

9. Limitation of Liability

To the fullest extent permitted by law, Little Aliens shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Services. Our total liability to you for any damages, losses, and causes of action shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Little Aliens, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees and costs) arising out of or in any way connected with your access to or use of our Services.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after the posting of changes constitutes your acceptance of such changes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Little Aliens operates, without regard to its conflict of law principles.

13. Contact Us

If you have any questions about these Terms, please contact us at:

littlealiensco@gmail.com

By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.

Little Aliens

Aquarium and Fish Shop

www.littlealiensco.com